OMB Marketplace Overview
OMG Marketplace is an open platform available to all users for buying and selling products. By using the marketplace, you accept and agree to the following:
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Online Store Feature: Every member of OnMyBubble.com has access to the online store feature.
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Product Listings and Promotion: Members can list and promote products within their online store. Each listed product is linked to a unique product page, which in turn is connected to an integrated shopping cart.
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Shopping Cart and Checkout: The shopping cart allows users to easily add, delete, or adjust product quantities and proceed to checkout. OnMyBubble.com integrates with the PayPal payment processor, enabling seamless and secure transactions. While OnMyBubble.com does not accept credit cards directly, PayPal offers multiple payment options for shoppers, whether they are members or non-members of OMB, and whether they have a PayPal account or not.
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Product Listing Customisation: Members can create, edit, and make their product listings public or private. Listings include images, descriptions, and can be set on timers to facilitate auctions and discounted sales offers. Furthermore, products can be linked to blog posts, and vice versa, to increase visibility and exposure.
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Ranking and Commission: Each product page has a unique URL and can be indexed and ranked on search engines like Google and Bing. Note that certain product listings may be subject to a commission if a transaction takes place, details of which can be found in the site's terms of use.
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Eskrow Account and Release Procedures: Monies received by OnMyBubble.com from PayPal for merchant sales are held in an escrow account, subject to clearing procedures that may include customer review and release.
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Merchant Responsibilities: All taxes and merchant liabilities associated with the online store transactions are the responsibility of the merchant. Merchants have access to online ledgers within their wallet system, which records all transactions and provides a tracking facility.
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Terms of Use and Liability: Use of the Online Store software is at the user's own risk. It is a condition of use that members understand and agree to the terms of use, which state that OnMyBubble.com, its owners, and/or operators cannot be held liable for any losses incurred.
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Getting Started
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Setting up Your Profile: To get started, ensure that you have completed your profile setup in the OMB Social section. Your profile page holds the button link to your OMB Store page, so it's important to have it properly set up.
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Accessing Your Store: Your OMB Store can be accessed in two ways. Firstly, shoppers can directly visit your store page. Secondly, they can visit the main marketplace page, which highlights listings and includes a product search facility. Clicking on a product will lead them to a dedicated product page with links back to your store page.
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Default Profile Page: When you log in, you will be directed to your profile page by default. By clicking the "MyStore" button on your profile, you will be taken to your store page. Initially, it will indicate that no products are listed in your store.
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Creating and Editing Listings: On your store page, you have the option to create new products and edit existing listings. It's crucial to provide high-quality product images, detailed descriptions, and relevant metadata. Additionally, use relevant keywords in the product editor to improve discoverability.
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Publishing Listings: After editing your listings, remember to set the display settings to "public" so that your products are visible both on your store page and in the marketplace. Specify the desired dates to control the display duration. Adjust prices, select the appropriate category, and indicate the product type (digital, physical, or service). You can also manage the quantity available and mark items as "out of stock" if necessary.
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Restrictions: It is important not to list items or descriptions that violate the site's terms or breach any applicable laws. Items found to be in violation of the site terms are subject to removal.
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Product Listings Instructions
- Log in to your OnMyBubble.com account and navigate to your profile page.
- Click on the "MyStore" button to access your store page. If you haven't set up your store yet, it will show that no products are listed.
- On your store page, locate the option to create a new product listing. Click on it to proceed.
- Begin by providing a clear and captivating product title. Make sure it accurately represents the item you are listing.
- Upload high-quality images of your product. Images play a crucial role in attracting potential buyers, so ensure that they showcase the product from different angles and highlight its key features.
- Write a detailed and compelling product description. Include relevant information such as dimensions, materials, specifications, and any unique selling points. Be honest and accurate in your description to build trust with potential buyers.
- Select the appropriate category for your product. Choose the category that best matches the item you are selling to ensure it appears in relevant search results.
- Indicate the product type, such as digital, physical, or service. This helps buyers understand the nature of the item you are offering.
- Specify the quantity available for the product. If you have limited stock, it's essential to accurately update the quantity to avoid overselling.
- Set the price for your product. Consider factors such as market value, competition, and your desired profit margin. Make sure the price is reasonable and competitive.
- Add relevant keywords and tags to optimise your product's visibility in search results. Think about words or phrases that potential buyers may use when searching for similar products.
- If applicable, provide additional product variations, such as different sizes, colors, or options. This allows buyers to choose the specific variant they prefer.
- Set the display options for your listing. Choose whether you want the product to be publicly displayed on your store page and in the marketplace. Specify the desired dates for the listing's visibility.
- Review your product listing to ensure all information is accurate and complete. Double-check for any spelling or grammatical errors.
- Once you are satisfied with the product listing, click the "Publish" or "List Item" button to make it live on your store page and in the marketplace.
- Regularly monitor your product listings for inquiries, messages, and potential sales. Be responsive to customer queries and provide excellent customer service.
Remember, it is essential to comply with OnMyBubble.com's terms and conditions when creating product listings. Violations may result in your listings being removed or account suspension. Familiarise yourself with the site's policies to ensure a positive selling experience.
Happy listing and selling on OnMyBubble.com!
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Payment Processing Setup
- OnMyBubble.com currently uses PayPal as the payment processor for all sales.
- All funds received from buyer purchases will be held by OnMyBubble.com in an escrow account until the buyer confirms receipt and reviews their purchase.
- Once the buyer has reviewed and confirmed the purchase, funds (minus any applicable site commission) will be released to the merchant.
- It is recommended that merchants have a PayPal account and ensure that the email address associated with their OnMyBubble.com Merchant Account matches their PayPal account email.
- Having a PayPal account allows for seamless transfer of funds from OnMyBubble.com to the merchant's PayPal account.
- In the future, there may be the possibility of integrating PayPal as the escrow provider at the point of sale, enabling the splitting of sales commissions between OnMyBubble.com and the merchant. Currently this facility is not available.
- It is essential for merchants to provide accurate and up-to-date PayPal account information to ensure timely and secure payment transfers.
- It's important to note that the OMB Coin digital currency system on OnMyBubble.com is exclusively used within the OMB Gamer section. The OMB Coin is not applicable for transactions in the Online Stores, where items are purchased using fiat currency. The base currency for the site is UK Sterling (£). The OMB Coin serves as a rewards and incentive system within the gaming community, allowing users to earn and exchange digital currency for various gaming-related activities. However, when it comes to purchasing products or services from the Online Stores, payments are made using standard fiat currency through the integrated payment processor, which is currently PayPal.
Please note that the payment processing setup requirements may be subject to change, and it is advisable for merchants to stay updated with any notifications or guidelines provided by OnMyBubble.com.
If you have any further questions or concerns regarding payment processing, please reach out to our support team for assistance.
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Store Customisation
- Choose a compelling and descriptive store name that reflects your brand or the type of products you offer.
- Select an eye-catching and professional store logo or banner image to make a strong visual impression on potential customers.
- Customise your store's color scheme and layout to align with your brand identity and create a visually appealing storefront.
- Write clear and engaging store descriptions that accurately depict your products, their features, and benefits. Use persuasive language to entice customers.
- Ensure that your product images are high-quality, well-lit, and showcase your products from different angles. Clear and attractive images can significantly impact purchase decisions.
- Categorise your products logically to make it easy for customers to navigate and find what they're looking for. Use relevant and specific categories to enhance discoverability.
- Optimise your product titles and descriptions with relevant keywords to improve search engine visibility and attract organic traffic.
- Consider offering special promotions, discounts, or bundled deals to incentivise customers and encourage more sales. Highlight these offers prominently in your store.
- Respond promptly and professionally to customer inquiries or messages. Excellent customer service fosters trust and encourages repeat purchases.
- Regularly update and refresh your store's inventory to keep customers engaged and interested in exploring new products.
- Monitor and analyse your store's performance using the available analytics and reporting tools. Use the insights to optimise your store strategy and improve sales.
By implementing these store customisation tips, you can create a unique and appealing shopping experience for your customers, enhance your brand presence, and increase the chances of generating more sales on OnMyBubble.com.
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Shipping and Handling Guidlines
- Shipping and Handling Responsibility: As the software provider, OnMyBubble.com does not get involved in the shipping and handling process for physical products. It is the sole responsibility of the merchant to arrange and manage the shipping of physical products sold on the platform.
- Clear Communication: Merchants should clearly communicate any shipping and handling arrangements to customers on their store page. This includes providing details about shipping methods, estimated delivery times, and any associated costs.
- Detailed Product Descriptions: Merchants should include a detailed description of the product, including any specific shipping or handling instructions, on the product page. This ensures that customers are aware of any special requirements or considerations.
- Physical Products: For merchants selling physical products, it is important to clearly outline shipping options, such as standard or expedited shipping, and any additional services like tracking or insurance that may be available. OnMyBubble.com does not have a direct integration with shipping and handling processors like Amazon. However, the platform provides flexibility for merchants to manage their own shipping and handling processes. Merchants can incorporate third-party shipping solutions and utilise their own preferred shipping providers or platforms. This allows them to integrate their orders from OnMyBubble.com with the shipping company of their choice. It's important for merchants to explore and set up their preferred shipping and handling system, which may include integrating with external services like Amazon or other shipping platforms, to streamline their order fulfillment process. By leveraging the available customisation options and external integrations, merchants can optimise their shipping and handling operations on OnMyBubble.com. It's recommended for merchants to reach out to their assigned OMB account manager or refer to the platform's documentation for specific guidance on integrating with external shipping processors.
- Digital Downloads: If a merchant is selling digital downloads, they should provide relevant information, such as download links or product keys, to customers upon purchase. This ensures a smooth delivery of digital content.
- Special Cases: Merchants selling game access or similar products may coordinate with their assigned OMB account manager to provide any additional instructions or guidelines specific to these types of offerings.
- Customer Support: Merchants should be readily available to address customer inquiries or concerns regarding shipping and handling. Timely and professional customer support contributes to a positive buying experience.
- Ensure Legal Compliance: Merchants should comply with all applicable laws and regulations related to shipping, handling, and product delivery in their respective jurisdictions.
By following these shipping and options guidelines, merchants can effectively manage the shipping process, provide clear communication to customers, and ensure a smooth and satisfactory buying experience on OnMyBubble.com.
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Commission Policy
- Free to Use: The basic use of OMB Stores is completely free for merchants, subject to our terms and conditions. This means that there are no listing fees or charges for utilising the basic store functionality.
- Service Fees for Additional Support: Merchants who require additional assistance, such as consulting services for setting up their stores, branding support, or listing optimisation, may be subject to service fees. These fees will be communicated and agreed upon in advance, providing merchants with tailored support to enhance their store performance.
- 5% Commission: OMB operates on a 5% commission policy. This means that for each successful sale made through the OMB Store, a commission fee of 5% will be deducted from the transaction amount. This commission helps support the platform's operations and ongoing development.
- Revenue Share for Digital Sales: In certain cases, such as the sale of digital products or services, a revenue share model may apply. Specific details regarding revenue sharing will be communicated by the OMB Account Manager. Merchants can direct any related questions or inquiries to their assigned OMB Account Manager for further clarification.
- Fair Use Policy: While OMB Stores are free to use, it is important to note that the platform's terms and conditions, including a fair use policy, apply. Merchants are expected to adhere to these guidelines to ensure a positive and fair experience for all users.
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Seller Protection Measures
- Fraud Detection and Prevention: OMB has robust fraud detection and prevention measures in place to safeguard sellers from fraudulent activities. Advanced algorithms and security systems are utilised to identify and mitigate potential risks.
- Secure Transaction Handling: OMB ensures secure transaction handling to protect sellers from unauthorised access or data breaches. Industry-standard encryption protocols and secure payment gateways are employed to maintain the integrity and confidentiality of seller transactions.
- Dispute Resolution: In the event of a dispute between a seller and a buyer, OMB provides a dispute resolution mechanism to help reach a fair resolution. Our support team will assess the situation and mediate between the parties involved to ensure a satisfactory outcome.In the event that a buyer does not accept and release payment funds, the matter will be referred to the Pay Pal payment processor.
- Seller Performance Metrics: OMB provides sellers with performance metrics and analytics to track their store's performance. This includes valuable insights on sales, customer feedback, and other key metrics, enabling sellers to make data-driven decisions and optimise their business strategies.Basic Performance Management tools are FREE to Merchants, subscription support options are available.
- Communication and Support: OMB offers dedicated seller support channels to assist with any questions, concerns, or issues that may arise. Sellers can reach out to our support team for prompt assistance, guidance, and clarification on any aspect of their selling experience on the platform.
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Tax Responsibilities For Merchants
- Tax Compliance: As a merchant using OMB Marketplace software, which includes online stores, checkout and payment processing integrations, it is your responsibility to ensure compliance with all applicable tax laws and regulations. This includes accurately reporting and remitting taxes on your sales as required by your local tax authorities.
- Independent Tax Advice: OMB does not provide tax software or tax consulting or accounting services as part of the site membership. It is recommended that you seek independent tax advice or consult with a tax professional to understand your specific tax obligations and requirements.
- Record Keeping: As a merchant it is your reponsibility to maintain proper records of your sales, expenses, and any relevant tax-related documentation. This will help you accurately calculate and report your taxable income and deductions when filing your tax returns.
- Tax Reporting: Ensure that you report your earnings from OMB sales in accordance with the tax laws of your jurisdiction. This may include filing periodic tax returns, reporting sales figures, and paying any applicable taxes on time.
- Tax Withholding: Depending on your location and the nature of your sales, there may be specific tax withholding requirements. It is important to familiarize yourself with these obligations and fulfill any necessary tax withholding responsibilities.
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Tracking Transactions With OMB Ledgers
- OMB Wallet System: As a merchant on OMB, you have access to a wallet system that includes a ledger of all your marketplace transactions. The ledger provides a record of sales, purchases, and other financial activities related to your OMB store.
- Transaction History: Use the ledger to track and monitor your transaction history. It allows you to view details such as transaction dates, amounts, buyer/seller information, and payment statuses.
- Analytics Reports: OMB provides analytics reports that offer insights into your store's performance, including sales trends, revenue, and customer behavior. These reports can help you analyse and evaluate the financial aspects of your business.
- Accounting Records: It is important for merchants to maintain their own accounting records. While OMB's ledger and analytics reports can assist in tracking transactions, they are not a substitute for comprehensive accounting software or professional accounting services.
- Responsibility for Business Accounts: Merchants are responsible for their own business records and accounts. This includes keeping accurate financial records, preparing financial statements, and fulfilling any tax or regulatory reporting requirements.
- External Accounting Support: If you require assistance with accounting and financial management, it is recommended to seek the services of a qualified accountant or accounting firm. They can provide guidance tailored to your specific business needs.
- OMB Support: OMB strives to provide helpful reporting capabilities and support to merchants. If you have any questions or need assistance regarding the use of the wallet system or accessing transaction information, you can reach out to our support team.
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Marketplace Terms Of Use
- Acceptance of Terms: By accessing and using the OMB Marketplace, you agree to comply with the following Terms of Use. These terms govern your use of the marketplace software and services provided by OMB.
- Eligibility: You must be at least 18 years old to use the OMB Marketplace. By using the platform, you confirm that you have the legal capacity to enter into a binding agreement.
- Merchant Responsibilities: As a merchant on the OMB Marketplace, you are responsible for the accuracy and completeness of your product listings. You must ensure that all listed items comply with applicable laws, regulations, and OMB's policies.
- Prohibited Items: You are strictly prohibited from listing or selling items that are illegal, infringe upon intellectual property rights, or violate OMB's content policies. Prohibited items include but are not limited to counterfeit goods, weapons, drugs, and explicit or offensive content.
- Transaction and Payment: All transactions on the OMB Marketplace are conducted directly between buyers and sellers. OMB is not involved in payment processing and does not hold funds on behalf of merchants. Sellers must provide accurate information about their products, pricing, and shipping options.
- Commission and Fees: OMB charges a 5% commission on successful sales made through the marketplace. This commission is deducted from the seller's earnings. There are no listing fees, but additional service fees may apply for consulting services or premium features.
- Seller Protection: OMB implements measures to protect sellers from fraudulent transactions, but ultimate responsibility for transaction security lies with the individual merchants. Sellers should exercise caution, implement appropriate security measures, and follow best practices to ensure a safe selling environment.
- Privacy and Data: OMB respects your privacy and handles personal data in accordance with applicable data protection laws. By using the marketplace, you consent to the collection, storage, and processing of your personal information as outlined in OMB's Privacy Policy.
- Intellectual Property: OMB respects intellectual property rights. Sellers must ensure that their listings do not infringe upon the copyrights, trademarks, or other intellectual property rights of third parties.
- Termination: OMB reserves the right to terminate or suspend a merchant's account if they violate the Terms of Use or engage in fraudulent or harmful activities. Merchants may also choose to deactivate their own accounts at any time.
- Modifications to Terms: OMB may update or modify the Terms of Use from time to time. It is your responsibility to review the terms periodically and stay informed of any changes. Continued use of the marketplace constitutes acceptance of the modified terms.
- Limitation of Liability: OMB is not liable for any damages, losses, or liabilities arising from the use of the marketplace or the inability to access or use the platform. Merchants use the OMB Marketplace at their own risk.
- Governing Law and Jurisdiction: The Terms of Use are governed by the laws of the United Kingdom. Any disputes arising from the use of the marketplace shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
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